Order Processing and Shipping Time
Once we receive your order, it will be processed and ready to be shipped on the same day. Most orders are shipped on the same day. However, depending on the delivery location, your orders can take about 3-8 working days from the date of ordering to reach you. Delivery time is also subject to delays arising from bad weather conditions, strikes, or any other unexpected delays from our courier and travel partners.
Shipping Costs
- Your shipping costs depend on the purchase amount, destination address, and the type of shipping chosen. For any queries regarding the shipment of your purchase, please email us at digital@jinga.world.
- You will receive an automated email with your delivery confirmation and tracking numbers.
- We ship our products only through reliable shipping partners to ensure that they reach you in the quickest possible time and in the best condition.
Modifying Shipping Address
If you need to modify the shipping address after placing your order, please get in touch with us before the order is shipped from our side. Once the order is dispatched, we will not be able to change the shipping address.
Shipping Locations
- Currently, we ship orders only within INDIA. Orders placed from outside of INDIA will be automatically canceled, and a refund will be processed if applicable.
Delivery Delays and Exceptions
- Sometimes delivery exceptions may occur, and it may take more than 8 days to deliver your order. Once the order is shipped from our side, we don’t have much control over it. Jinga Gold will not be responsible for any such delays in the delivery of your order. We can do our best to expedite the delivery process in case of delays but cannot guarantee the exact date of delivery.
- If the order is not delivered due to reasons such as incorrect address, incorrect postal code, customer not available, or refusal to accept delivery, then total shipping charges (both ways – forward and return) will be deducted from the refund amount. A full refund will not be given in any such cases.
Bulk Orders (B2B)
For B2B Orders (Bulk orders) If a bulk order is undelivered due to any reasons, we will not take it back in any circumstances. Goods once sold will not be taken back. Once we dispatch the bulk order, we will provide the tracking details of the respective courier partners, and it will be the responsibility of the buyer to follow up with the courier company to get the delivery. We will not be responsible for any delay in the delivery of bulk orders. The buyer will be liable and responsible for any delay or damage incurred to the shipment during transportation. By placing a B2B (bulk order) with us, you agree to these conditions.
Lost Orders
If the order is lost during transit, we will send a fresh order, and the customer needs to wait in the meanwhile. If the customer doesn’t want to receive the order in case of a lost shipment, we can refund the money on request, which may take 2-6 weeks. We will not be responsible for lost B2B (bulk) orders.
Damaged Parcels
Customers must not accept damaged parcels in any case. While taking the delivery of the order, please inspect the shipment to check if the outer packaging is damaged. If you accept the delivery of a damaged shipment and any items are found lost inside the package, we will not be responsible for the same.
By placing an order and using our service, you agree to these terms and conditions.
